Last updated: February 14, 2022
This Cancellation Policy describes the cases in which we return payments or provide refunds for services or reservations for accommodations. We do not offer exchanges or replacements for any Services or bookings. We do not offer goods.
Bookings
This section explains how cancellations are handled for bookings. This Policy applies only to reservations for accommodations.
Direct bookings: We offer a full (100%) refund for cancellations up to 60 days before check-in. We offer a 50% refund for cancellations up to 30 days before check-in. There are no refunds within 30 days of check-in.
Partner-site bookings: Reservations made through a partner booking site (Airbnb, Vrbo, MisterBNB, etc.) are subject to the Cancellation Policy posted on the listing on the booking site. For most partner sites, the terms are identical to Our Policy; however, the policy for a given booking may vary, and the practices of Our booking partners are their own to enforce as they choose.
Exchanging dates: Depending on where the booking was made, it may be possible to alter the dates of stay. In such cases, there may be a difference in price, as the new dates may book at a higher rate, and altered bookings are non-refundable after the first date change. If Your rescheduling date isn’t available, We may issue a travel credit for the value of the reservation valid for 9 months, The possibility of exchanging dates of stay is not guaranteed; such exchanges and credits are offered solely at Our discretion.
Services
This section explains how cancellations are handled for Services, including early check-in/late check-out. This Policy applies only to Services.
Provided or delivered Services: There are no refunds for Services that were provided or delivered. If You were not able to take advantage of a Service, for instance, if you arrived too late to take advantage of your Early Check-In, We are unable to provide a refund.
When We cancel: If We are unable to provide a Service, for instance, if the service is not available or there is insufficient timing to secure it, You will be eligible for a refund if Your request for the Service included a prepayment. In such cases, the amount of the refund will generally equal to and will never exceed the price You paid upon requesting the Service. Deposits, scheduling fees, and preauthorized payments are not eligible for refunds.
When You cancel: You may choose to cancel any Service that You have booked. However, We may not always be able to provide a refund. We are unable to refund fees paid to payment processors or Partners (YourWelcome, OwnerRez, Stripe).
Extenuating Circumstances
This section explains how cancellations are handled when unforeseen events beyond Your control arise after booking and make it impracticable or illegal to complete Your reservation. This Policy applies to reservations for both accommodations and Services.
When this Policy allows for cancellation, it controls and takes precedence over the reservation’s cancellation policy. Guests that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit, and/or other consideration.
What events are covered
This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.
Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.
Declared emergencies and epidemics. Government-declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include the ongoing COVID-19 pandemic nor does it include diseases that are endemic or commonly associated with an area—for example, malaria in Thailand or dengue fever in Hawaii.
Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.
Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.
Natural disasters. Natural disasters, large-scale outages of essential utilities, strong earthquakes (magnitude greater than 6.0), active forest fires within 30 miles, and severe and abnormal weather events, like hurricanes. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, winter storms and icy road closures.
What is not covered
Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances, or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy that applies to the reservation.
Changes to this Policy
We may update Our Cancellation Policy from time to time. We will notify You of any changes by posting the new Policy on this page.
We will let You know via email and/or a prominent notice on Our Service prior to the change becoming effective and update the "Last updated" date at the top of this Policy.
You are advised to review this Cancellation Policy periodically for any changes. Changes to this Cancellation Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Cancellation Policy, You can contact us:
By email: info@alpinechaletco.com
By phone number: 530-213-3242
By mail: 584 Castro Street, #888 San Francisco, CA 94114